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Customer Experience

Quantum UX (QUX) cover

Quantum UX and XCI: towards a powerful UX paradigm

Updated on February 11 , 2020 from the original “A basic intro to Quantum UX and XCI in User Experience.” This article continues on Quantum UX vs Design Thinking. Top 5 differences and quick guide A few months ago we published a sneak peek of our XCI-based UX framework....

Customer Satisfaction and CX Services

What is Customer Experience (CX)? Explanation and User Case

So, maybe you saw the words Customer Experience or the CX acronym somewhere and you wondered: what is this? In layman’s terms, CX (or Customer Experience) is the sum of the scenarios in which customers interact with a product or service. But of course, this is just a simplification....

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