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Service System

UX and crypto cover image

Is UX ready for the new cryptocurrency world?

So, as the poet said, times are a-changing. But … Are we, as UX professionals, prepared for the new world of cryptocurrencies and all that it brings? Well, let us see if we can shed some light on this matter. Understanding cryptocurrencies The concept of cryptocurrency (or crypto for...

Customer Satisfaction and CX Services

What is Customer Experience (CX)? Explanation and User Case

So, maybe you saw the words Customer Experience or the CX acronym somewhere and you wondered: what is this? In layman’s terms, CX (or Customer Experience) is the sum of the scenarios in which customers interact with a product or service. But of course, this is just a simplification....