UX and CX: Jumbo's KletsKassa

Amazing CX: Jumbo creates slow checkout lanes

An amazing example of CX (Customer Experience) based on User Centered Design: In times of speed and automation, Jumbo fights loneliness by sticking to human factors Jumbo Supermarket, a Dutch grocery chain with over 700 stores worldwide, has implemented a unique solution to combat loneliness among the elderly by...